Refund policy

60-Day Life on the Rocks Guarantee

We're confident you'll feel the BRBN difference from your very first drive. Every BRBN product purchased directly from BRBN Off-Road is backed by our 60-Day Life on the Rocks Guarantee. If you decide within 60 days that life on the rocks isn't for you, return it for a full refund. No restocking fees.

Eligible products: All products purchased directly from BRBN Off-Road, including suspension, accessories, and apparel.

What We'll Accept

BRBN Off-Road WILL accept returns that meet all of the following:

  • Requested within 60 days of the order date
  • Brand new, OR test-fit / test-driven components that show no signs of neglect, impact, misuse, or improper care
    • Normal test-fit and a reasonable number of street or trail miles are fine. Rock rash, bent or gouged components, or damaged finishes are not.
    • Used items must be cleaned and degreased before repackaging
    • Apparel must be unworn and unwashed with tags attached
    • Not sure if your return qualifies? Email photos to info@brbnoffroad.com before shipping
  • In original packaging with all components, hardware, and documentation present, in resellable condition
  • Returned as a complete kit as originally sold (partial kit returns are not accepted)
  • Purchased directly from BRBN Off-Road

What We Won't Accept

BRBN Off-Road WILL NOT accept returns that:

  • Are requested more than 60 days after the order date
  • Show abuse, mishandling, impact damage, or careless installation or storage
  • Are missing original packaging or components, or are not in resellable condition
  • Are special-order items (you were notified of a lead time at checkout) — approval or denial at BRBN Off-Road's discretion*
  • Were not purchased directly from BRBN Off-Road (see "Dealer & Distributor Purchases" below)

Refund Details

  • Approved returns are refunded in full to the original payment method. There are no restocking fees.
  • Refunds are processed within 5 business days of receiving and inspecting the return.
  • Return shipping costs are the customer's responsibility. If we shipped the wrong item, we'll cover the return shipping.
  • BRBN Off-Road is not responsible for labor costs for installation, removal, or any other work performed.

Special Orders & Cancellations

*Special-order items cannot be canceled once confirmed by the customer at the time of purchase. Special exceptions may apply at BRBN Off-Road's discretion. Please contact us.

How to Return

  1. Request an RMA# using the form at the bottom of this page. Include your order number, contact information, reason for return, and photos of the parts and packaging.
  2. Wait for approval. ALL RETURNS MUST HAVE AN APPROVED RMA#. Returns received without one will not be credited.
  3. Clean, repackage, and ship to:

BRBN OFF-ROAD
ATTN: RETURNS (RMA# XXX)
19 Fruite St, Building 2
Belmont, NH 03220

Returns that arrive without an RMA# or don't meet the criteria above will be returned to the customer at their expense.

Dealer & Distributor Purchases

Any return request for a BRBN Off-Road product purchased from an outside dealer or distributor must be handled directly through that party.

Defective Products

If you believe a part is defective rather than a fit or preference issue, that's a warranty claim, not a return. See our Warranty Details.

Questions

Email info@brbnoffroad.com

Returns can be accepted or denied at the discretion of the BRBN Off-Road team.