Shipping policy
Processing Time
Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 PM ET, or on weekends and holidays, begin processing the next business day.
High-value orders may occasionally require additional verification before shipping. If we need anything from you, we'll reach out right away.
You'll receive a confirmation email when your order is placed and a second email with tracking information as soon as your order ships.
United States Shipping
- Orders of $100 or more ship FREE within the contiguous United States.
- Orders under $100 ship at the carrier rate calculated at checkout.
- Shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories is calculated at checkout.
International Shipping
We ship internationally. International shipping options and rates are calculated at checkout.
We ship DDP (Delivered Duty Paid). All applicable duties, import taxes, and customs fees are calculated and collected at checkout — the price you pay at checkout is the total price. No surprise charges or carrier collection fees at your door.
International transit times vary by destination and carrier and may be extended by customs processing. BRBN is not responsible for customs delays.
Split Shipments
Some items — such as apparel and accessories — may ship separately from suspension components. If your order ships in multiple packages, you'll receive tracking information for each shipment.
Delivery Estimates
Transit times vary by carrier and destination, but most U.S. orders arrive within 3–7 business days of shipping. Suspension components are heavy — carriers occasionally take an extra day with large packages, so allow up to 10 business days before reaching out.
Delivery dates are estimates, not guarantees. BRBN is not responsible for carrier delays, but if your package seems stuck, contact us, and we'll chase it down.
Shipping Addresses
We do not ship to PO Boxes. Please use a physical street address for all orders.
Please double-check your shipping address at checkout. BRBN is not responsible for orders shipped to an incorrectly entered address. Packages returned to us as undeliverable or refused can be reshipped — we charge only the actual carrier rate for reshipment, with no additional handling or restocking fees — or refunded minus original shipping costs.
Order Changes & Address Corrections
Need to change your shipping address or cancel an order? Contact us as soon as possible at info@brbnoffroad.com. Because we process orders quickly, we can't guarantee changes once an order has entered fulfillment — but we'll do everything we can to catch it.
Damaged, Lost, or Missing Packages
Inspect your shipment on arrival. If your order arrives damaged, keep all packaging and photograph the damage, then contact us within 5 business days of delivery so we can file a carrier claim and make it right.
If your tracking shows delivered but you can't locate the package, check with neighbors and your local carrier facility first, then contact us within 7 days of the marked delivery date. For lost-in-transit packages, we'll work with the carrier on a trace and get a replacement or refund moving as quickly as the claim allows.
Timely reporting is required. Carrier claims have strict filing deadlines, and we can only make things right when issues are reported within the windows above. By placing an order, you agree to report damaged, lost, or missing shipments within these timeframes; claims reported after these windows may not be eligible for replacement or refund, and BRBN cannot be held responsible where late reporting prevents us from filing a carrier claim.
We do not require a signature at delivery unless requested. We are not responsible for lost or stolen packages. If this is a concern for your area, please contact us to request signature delivery.
In-Store Orders for Shipment (Display to Order)
Display items in our physical retail store may not be available in stock but can be shipped to you from our warehouse. When this is the case, we will collect your shipping details and dispatch a shipment within 1-2 business days of your order, which is typically delivered within 3-5 business days. Suspension components ship free. In-store apparel ships free when total order value is over $100.
Backorders & Pre-Orders
If an item is backordered or sold as a pre-order, the estimated ship window is listed on the product page. In-stock items in the same order may ship first — you'll receive tracking for each shipment.
Questions?
Reach us at info@brbnoffroad.com — we're enthusiasts too, and we'll get you sorted.
BRBN Off-Road reserves the right to update this policy at any time. The policy in effect at the time of your order applies.